Culture: People First

I object to the term “volunteer program.”

In our sector many organizations use this term to describe all the voluntary roles that perform day to day operations (i.e. actual programs and services). Recruitment, onboarding, training, engagement, supervision and recognition of people in these roles are managed within the “volunteer program.”

If I asked you to list all the programs and services your organization operates, would “volunteer program” be among them? No. Because volunteers aren’t a program. They are the people who bring your programs, services and mission to life. Just the same as...

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